Citi88 Platform Terms and Conditions of Use

1Acceptance of Terms

Welcome to citi88, an online entertainment platform fully owned and operated by citi88 Group. These Terms and Conditions ("Terms") constitute a legally binding agreement between you as the user ("Member") and citi88. These Terms outline the rules and conditions governing the use of our website, mobile application, and all services offered by citi88.

By accessing, browsing, or using any part of the citi88 platform — including but not limited to registering an account, making a deposit, or playing any game — you immediately agree to be bound by these Terms. If you are registering on behalf of a person or organisation, you also confirm that you have full authority to bind that party to these Terms.

Citi88 reserves the right to modify, add, or amend these Terms at any time without prior notice, and such changes will take effect immediately upon being posted on our platform. It is your responsibility to review these Terms periodically to ensure you remain informed of the latest version.

2Member Eligibility

The citi88 platform is open only to individuals who meet the following eligibility requirements:

• Aged 18 years and above at the time of registration. citi88 enforces a zero-tolerance policy on underage participation.
• Having full legal capacity to enter into a binding agreement under the laws applicable to you.
• Not a resident or citizen of any jurisdiction that prohibits participation in online gambling activities.
• Not currently under a self-exclusion period, whether self-requested or imposed by citi88.
• Not acting as an agent, representative, or on the instruction of any unauthorized third party.

Citi88 reserves the right to verify member eligibility at any time through a KYC (Know Your Customer) process. Members are required to provide valid identification documents such as a national ID, passport, or other official documents upon request. Failure to comply with a KYC request may result in account suspension or closure and the withholding of related balances.

3Account Registration

Each individual is only permitted to hold one account only on the citi88 platform. Multiple account ownership by the same individual is strictly prohibited and may result in the closure of all related accounts and forfeiture of all balances and bonuses.

Upon registration, members are required to provide truthful, accurate, current, and complete information. The details required include:

• Full name as it appears on your official identification document
• An active and valid mobile phone number
• Exact date of birth
• Bank account or e-wallet details for withdrawal purposes

Members are fully responsible for keeping their account information accurate and up to date. citi88 will not be held liable for any losses arising from inaccurate or outdated information provided by members. Any discrepancies between account details and verification documents submitted during the KYC process may result in a temporary account suspension until the issue is resolved.

4Deposit & Withdrawal

Citi88 accepts a variety of payment methods popular among users in Malaysia, including FPX (all major banks), DuitNow, Touch 'n Go eWallet, Boost, GrabPay, and USDT. All transactions are processed through secure, integrated payment channels with 256-bit SSL encryption.

Deposit: Deposits are credited to your gaming account within minutes of successful payment confirmation. citi88 does not charge any processing fees for deposits; however, third-party payment providers may apply their own charges.

Withdrawal: Withdrawal requests are processed within 5 to 15 minutes for most payment methods. Withdrawal conditions are as follows:

• The account must have completed a successful KYC verification
• Any active bonus must meet the wagering requirement before a withdrawal is permitted
• Withdrawals may only be made to an account held in the same name as the registered member
• Citi88 reserves the right to request additional supporting documents for withdrawals that exceed certain limits
• Any attempt to circumvent the system or abuse the withdrawal process may result in account suspension

Citi88 reserves the right to impose daily, weekly, or monthly withdrawal limits based on the member's account level and VIP status. VIP members enjoy higher withdrawal limits and priority transaction processing.

5Bonus & Promotions

Citi88 offers a wide range of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback, and exclusive rewards for VIP members. Each bonus is subject to specific terms and conditions stated on the relevant promotions page.

General terms applicable to all citi88 bonuses and promotions are as follows:

• Wagering Requirement: All bonuses are subject to a wagering (rollover) requirement that must be met before winnings from those bonuses can be withdrawn. The wagering requirement rate is clearly stated in each promotional offer.
• One Bonus at a Time: Members may not claim more than one active bonus at a time unless otherwise stated.
• Fair Usage: Bonuses are for entertainment purposes and are not to be exploited. citi88 reserves the right to void bonuses and associated wins if there is evidence of abuse.
• Validity Period: Each bonus has a stated validity period. Unused bonuses or unmet wagering requirements within that period will expire automatically.
• Right to Cancel: citi88 reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice.

6Member Conduct

Citi88 members are required to conduct themselves in a respectful, responsible, and civil manner toward all parties on the platform. The following behaviours are strictly prohibited on the citi88 platform:

• Using offensive, threatening, or abusive language toward customer support staff or other members
• Attempting to hack, attack, or compromise the security of the citi88 platform or servers
• Using unauthorised third-party software, including bots, automated scripts, or interception tools
• Sharing your account with another individual or allowing a third party to access your account
• Engaging in fraud, identity falsification, or any illegal activity involving the citi88 platform
• Using the citi88 platform for any money laundering or illegal financing activities
• Spreading false or misleading information about citi88 to others

Citi88 reserves the right to take immediate action against any member who violates these conduct rules, including temporary suspension or permanent account closure without refund of balance or bonuses.

7Account Security

Your account security is a shared responsibility. citi88 protects the platform with 256-bit SSL encryption, a real-time intrusion detection system, and two-factor authentication. However, as a member, you are also responsible for:

• Keeping your password confidential and not sharing it with anyone
• Using a strong, unique password that is different from your other accounts
• Reporting to citi88 immediately if you suspect your account has been accessed without authorisation
• Ensuring you log out of your account when using a shared device
• Not accessing your account over an unsecured public Wi-Fi network

Citi88 will not be liable for any losses resulting from a member's negligence in maintaining the security of their own account. If you receive any suspicious email or message claiming to be from citi88, please contact our support team for verification before taking any action.

8Intellectual Property

All content on the citi88 platform, including but not limited to design, logos, graphics, text, software, source code, brand names, and promotional materials, is the exclusive property of citi88 or the parties that license such content to citi88. All rights are protected under applicable intellectual property laws.

Members are not permitted to copy, distribute, modify, publicly display, publish, or use any content from the citi88 platform for commercial purposes without prior written consent from citi88 management. Using the citi88 name, logo, or brand for personal or commercial purposes without authorisation is a serious violation, and citi88 reserves the right to pursue appropriate legal action.

9Liability Limit

Citi88 provides its platform and services on an "as-is" and "as-available" basis. To the extent permitted by applicable law, citi88 makes no warranties, express or implied, with respect to:

• The platform's suitability for any particular purpose
• The accuracy, reliability, or completeness of any information on the platform
• Continuous or uninterrupted access to the platform
• The platform being free from errors, viruses, or other harmful components

Citi88 will not be liable for any direct, indirect, incidental, special, punitive, or consequential losses arising from or related to the use of or inability to use the platform, including financial losses from gambling activities. Members acknowledge that gambling carries financial risk and accept full responsibility for their own gambling decisions.

10Account Termination

Citi88 reserves the right to suspend, restrict, or close a member's account at any time for reasons including but not limited to a breach of these Terms, suspected fraudulent activity, requests from relevant authorities, or internal business requirements.

Members may also request to close their own account at any time by contacting the citi88 support team. Before the account closure is processed, any outstanding wagering requirements or ongoing investigations must be resolved first. Valid account balances will be processed for withdrawal in accordance with standard procedures once all reviews are complete.

11Responsible Gaming

Citi88 is fully committed to promoting responsible gaming. We believe entertainment should remain enjoyable and entirely within your control. Our platform provides the following tools to help members manage their gaming activity:

• Deposit Limit: Set daily, weekly, or monthly deposit limits based on your budget
• Voluntary Time-Out: Take a break from the platform for a self-selected period
• Self-Exclusion: Request to be excluded from the platform for an extended period
• Activity History: View the complete history of all your betting activities and transactions

If you or someone you know is showing signs of problem gambling, please seek help and further information on the Responsible Gaming us. Remember that gambling should be for entertainment purposes only, not as a means to generate income or resolve financial difficulties.

12Terms Amendment

Citi88 reserves the right to amend, modify, or replace any part of these Terms at any time at our sole discretion. Any changes made will be posted on this page with a new "Updated" date. Continued use of the citi88 platform after changes are published will be deemed acceptance of the amended terms.

Citi88 will endeavor to notify members of significant changes to the Terms via in-platform notifications or the registered email address, though this is not an obligation and members remain responsible for reviewing the Terms periodically.

If you have any questions or concerns regarding these Terms and Conditions, please contact the citi88 support team via live chat, Telegram, or email at [email protected]. Our team is available to assist you 24 hours a day, 7 days a week.