Your privacy is our priority. This document explains in detail how citi88 collects, uses, stores, and protects your personal information as a member of our platform in Malaysia.
This Privacy Policy is formulated in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. citi88 is fully committed to protecting the privacy and data security of all our members.
Welcome to the citi88 Privacy Policy. We understand that your trust is the most valuable asset we safeguard. When you register and use the citi88 platform, you entrust us with your personal information — and we take that responsibility very seriously.
This Privacy Policy explains in detail how citi88 collects, processes, stores, shares, and protects your personal information. It also outlines the rights you hold regarding your personal data and how you may exercise those rights.
By registering an account or continuing to use the citi88 platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform and contact the support team for assistance with account closure.
This policy applies to all services provided by citi88, including the official website, mobile app, online games, financial transactions, and all customer support channels.
Citi88 collects various categories of personal information to ensure our platform operates properly, securely, and in compliance with relevant legal requirements. The information we collect falls into two main categories:
Information you provide directly:
Information collected automatically:
Citi88 never collect credit card numbers or sensitive financial information directly. All payment transactions are processed through integrated, certified third-party payment gateways.
The following table summarizes the types of data collected and the purpose of each collection:
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity Data | Name, date of birth, ID number | KYC verification & fraud prevention |
| Contact Data | Phone number, email | Communication & customer support |
| Financial Data | Bank name, account number | Withdrawal processing |
| Technical Data | IP, browser, device | Security & fraud detection |
| Activity Data | Betting history, login records | Legal compliance & auditing |
Every piece of information we collect is used only for legitimate and specific purposes. citi88 will not use your personal data beyond the scope stated in this policy. The purposes for which we use your data include:
Citi88 ensures that every instance of data processing has a solid legal basis, whether grounded in your consent, contractual necessity, legal obligation, or the company's legitimate interests that do not override your privacy rights.
Citi88 does not sell, rent, or disclose your personal information to third parties for marketing purposes without your explicit consent. However, there are a limited number of situations where we may need to share your data with certain parties:
All third parties that receive personal data from citi88 members are required to sign data processing agreements that bind them to security and privacy standards equivalent to those of citi88.
Citi88 employs internationally certified security infrastructure to protect the personal data of all members. Key security measures we have in place include:
Regarding retention periods, citi88 retains your personal data for as long as your account is active or as long as necessary for the purposes stated in this policy. After account closure, data will be retained for seven (7) years to meet legal and audit requirements, after which it will be securely deleted or anonymised.
Citi88's primary servers are hosted in certified data centers compliant with ISO 27001 and SOC 2 Type II standards, ensuring the highest level of physical and digital security for all member data.
Citi88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. The types of cookies we use are as follows:
You may manage or disable cookies through your web browser settings at any time. However, disabling essential cookies may affect certain functions of the citi88 platform and your overall gaming experience.
Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you as a data subject have the following rights regarding your personal information held by citi88:
To exercise any of the above rights, please contact the citi88 support team via live chat or email. We will process your request within 14 working days from the date of receipt. For more complex cases, this period may be extended to up to 30 days, with notice provided to you.
Citi88 is an adult entertainment platform that exclusively for individuals aged 18 and above only. We do not knowingly collect or process personal information from individuals under the age of 18.
If we find that personal information of a minor under the age of 18 has been collected without the knowledge of a parent or legal guardian, we will take immediate steps to delete that information and close the associated account. Parents or guardians who discover their child has registered on the citi88 platform should contact our support team immediately.
The citi88 platform may contain links to third-party websites or services, including game providers, payment providers, and platform partners. This Privacy Policy applies to the citi88 platform only.
Citi88 is not responsible for the privacy practices or content of those third-party websites. We encourage you to read and understand the privacy policies of those websites before providing any personal information to them. The presence of links to third-party websites does not imply that citi88 endorses or validates their content or practices.
Citi88 reserves the right to amend this Privacy Policy at any time to reflect changes in applicable laws, business practices, or technology. Any material changes will be communicated to members via in-platform notifications or their registered email at least 14 days before the changes take effect.
The latest version of this Privacy Policy is always available on the /privacy-policy and the "Updated" date at the top of the document will reflect the date of the most recent changes. Your continued use of the citi88 platform after changes take effect will be considered your acceptance of the amended terms.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how citi88 handles your personal data, please contact our Data Protection Officer through the following channels:
We are committed to addressing every privacy-related inquiry seriously and within a reasonable timeframe. Your well-being and trust are at the core of everything we do at citi88.
For all requests related to data access rights, information corrections, or privacy complaints, please clearly state your full name, account number, and request details to help us respond as quickly as possible.
Six core pillars of data protection forming the foundation of citi88's privacy commitment to every member in Malaysia.
All data transmitted between your device and the citi88 platform is protected with 256-bit SSL encryption using TLS 1.3 — the same technology used by leading financial institutions worldwide.
Your identity verification documents are processed through an integrated KYC system with end-to-end encryption. Copies of your documents are never stored in unencrypted form and are only accessed by authorised personnel.
Citi88 has never and will never sell, rent, or disclose your personal data to advertisers or third-party data brokers. Your privacy is not a business commodity for us — it is our responsibility.
Our real-time threat detection system continuously monitors the citi88 infrastructure around the clock. Any suspicious activity involving your account will be identified and addressed promptly before it affects you.
All citi88 data management practices are designed to fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). You have clear legal rights regarding your data, and we respect those rights.
Through your citi88 account, you can update your personal information, manage communication preferences, and request data access or corrections at any time. Full control is always in your hands.
We respect and facilitate the exercise of your privacy rights under Malaysia's PDPA.
You have the right to request and receive a complete copy of all personal information citi88 holds about you. Requests will be processed within 14 working days.
If your personal information is inaccurate or has changed, you have the right to request that citi88 correct or update your records promptly.
You have the right to object to the processing of your data for direct marketing purposes at any time without providing any justification.
Where data processing relies on your consent, you may withdraw that consent at any time without affecting the validity of prior processing.
You may enquire about how your data is processed, which parties receive your data, and how long your data is retained.
If you believe your privacy rights have been violated, you have the right to file a complaint with citi88 or directly with the Malaysia Personal Data Protection Department.
Answers to the most frequently asked questions by citi88 members regarding privacy and data protection.
Your data is protected. Your wins are guaranteed. Join millions of citi88 members enjoying a safe, fair, and responsible online gaming experience in Malaysia.