At citi88, the joy of playing only means something when done in a healthy and responsible way. We provide a range of self-control tools and support resources to help you stay in control at all times.
Responsible gaming means approaching online gambling purely as a form of entertainment — not as a way to generate income, resolve financial problems, or escape the pressures of daily life. At citi88, we believe every member deserves a fun gaming experience without letting it affect their personal life, finances, or social relationships.
Online gambling, including slot games, fish shooting games, bingo, and live games on the citi88 platform, is designed to deliver entertainment and fair winning opportunities. However, like any form of entertainment, it should be enjoyed within reasonable limits. When a person starts playing beyond their financial means, or when gambling begins to control their daily decisions, that is when help is needed.
Citi88's responsible gaming philosophy is built on three core principles: self-control, information transparency, and ongoing support. We want every member who registers with us to understand the risks involved, use the control tools we provide, and know where to seek help when needed.
Citi88 is an adult entertainment platform accessible only to individuals aged 18 years and above who are residents of Malaysia. All new members are required to complete an identity verification process (KYC) before being permitted to make deposits or withdrawals. This process not only meets legal requirements but also helps us ensure that no underage individuals can access our platform.
Parents and guardians are encouraged to use parental control software on shared devices to prevent unintended access to gambling websites. If you suspect a citi88 account has been opened in the name of an underage child, please contact our support team immediately for prompt action.
Before starting any gaming session, it is important that you fully understand how gambling works. All games on citi88 use Random Number Generator (RNG) that are certified and independently audited to ensure fairness. This means every game outcome is completely random — no strategy, system, or pattern can guarantee a win.
A few important facts to always keep in mind while playing:
Important Reminder: All wins are not guaranteed. Play only with money you can afford to lose entirely without affecting your finances or the basic needs of you and your family.
Citi88 offers a range of self-control tools that you can activate directly through your account or by contacting our customer support team. These tools are designed to give you full control over managing your gaming habits in the way that best suits your personal needs.
To activate any self-control tool, log in to your citi88 account and navigate to the Account Settings > Responsible Gaming, or contact us via 24/7 live chat.
Problem gambling rarely happens overnight. It usually develops gradually until it becomes something difficult to control. Recognising the early signs is the single most important first step in getting help. Watch out for whether you or someone you care about is experiencing the following signs:
If you recognise two or more of the above signs in yourself, we encourage you to contact the citi88 support team or seek professional help immediately. There is no shame in asking for help — it is a sign of strength, not weakness.
Citi88 partners with various gambling support organisations to ensure members who need help can access it easily. Our customer support team operates 24 hours a day, 7 days a week, and is trained to handle situations involving problem gambling with full empathy and confidentiality.
If you need immediate assistance, please contact us via live chat or Telegram official citi88. We will connect you with the right resources and help you activate the self-control tools you need, without any judgment or negative assessment.
The citi88 Responsible Gaming team is available at any time via live chat within the platform. All conversations are fully confidential and will not affect your account status.
Are you playing for fun or to escape? Answer our self-assessment questions to get a clearer picture of your playing habits.
Open in My AccountContact our support team now via live chat if you or someone you know needs help with a gambling problem.
Live Chat 24/7Email our support team for responsible gaming assistance:
We provide comprehensive control tools so your gaming experience always remains fully in your hands.
Set the maximum total deposit allowed within a daily, weekly, or monthly period. Once the limit is reached, our system will automatically block any additional deposits until the period ends.
Set the maximum loss amount you are willing to absorb in a single session or within a defined period. Once your loss limit is reached, you will not be able to continue playing until the reset period arrives.
Set a daily time limit for your gaming activity on citi88. Once the time limit is reached, the system will display a warning and automatically log you out of your active session to remind you to take a break.
Activate a temporary break period of 24 hours, 7 days, or 30 days. During this period, your account will be blocked from any gambling activity while remaining active for other purposes.
Choose to exclude yourself from the citi88 platform for a minimum period of 6 months up to 5 years, or permanently. Self-exclusion is a final action that cannot be reversed before the period ends.
Access a full report of your deposit history, withdrawals, and gaming activity for any period. Reviewing your history regularly helps you maintain a clear perspective on your playing habits.
Recognise these early warning signs before the problem grows more serious. Early awareness is the key to a successful recovery.
You frequently play longer or spend more money than you planned before starting a session.
You cannot stop playing after a loss, constantly chasing losses to "break even" even as they keep growing.
You start borrowing money from family, friends, or using credit cards solely to fund gambling.
You lie or hide your gambling activity from loved ones out of shame or fear of judgment.
Work, studies, or family responsibilities start to be neglected because you are prioritising time to gamble.
You feel anxious, irritable, or restless when unable to gamble, and only feel at ease while playing.
You use gambling to cope with stress, anxiety, loneliness, or depression — rather than as entertainment.
You repeatedly face financial difficulties related to gambling yet continue the activity regardless.
If you recognise three or more of the above signs, we encourage you to contact the citi88 support team immediately or activate the self-exclusion feature through your account. Professional help is always available for you.
Reflect on the following questions honestly. This is not a test — it is a tool to help you understand yourself better.
Have you ever felt the urge to gamble with more money to achieve the same level of excitement as before?
Have you ever tried to stop or cut back on gambling but failed to do so despite your resolve?
Do thoughts of gambling interfere with your focus at work, study, or time with family?
Have you ever played beyond your means, or used money that was intended for basic necessities?
Has someone close to you ever expressed concern about your gambling activity?
Do you feel stressed, guilty, or ashamed after every gambling session yet continue anyway?
If your answer is "Yes" to two or more of the questions above, we encourage you to speak with the citi88 support team or seek professional advice.
Planning a budget before you play is a best practice that can protect you from unnecessary losses. Follow these simple steps:
Keep your entertainment money separate from essential expenses such as rent, food, and bills. Only use surplus entertainment funds for gambling.
Break your monthly budget into smaller daily limits. This helps you avoid spending your entire budget in a single session.
Once you have set your daily or weekly limit, activate the deposit limit feature in your citi88 account so the system helps you enforce that limit automatically.
When your limit is reached — whether winning or losing — stop playing for the day. Self-discipline is a skill that can be learned and strengthened over time.
Review your activity history every month through your citi88 account. If you find that you frequently reach your limit before the month ends, consider lowering that limit the following month.
Answers to the most frequently asked questions by citi88 members about responsible gaming and self-control tools.
Join millions of citi88 members enjoying a safe, fair, and responsible online gaming experience in Malaysia. Register today and use our self-control tools for a healthier gaming experience.